Support centre
Where is my top-up?
Open your order from the receipt email or use Track order. The status there is the live status from our recharge partner.
I entered the wrong ID
Contact us immediately with the order reference. If delivery has not been confirmed we will try to stop it. Delivered top-ups cannot be moved to another account.
Payment taken but order not complete
Your payment is recorded against your order. If an order cannot be delivered we refund it to the original payment method under our refund policy.