Order Statuses Explained: What Each VumGM Status Means

Every VumGM order has its own page with a live status. We show what is actually happening: an order is only marked as delivered when our recharge partner confirms it.

The statuses

• Awaiting payment / Payment pending — we are waiting for your payment to be confirmed by the payment provider.
• Payment confirmed — your payment arrived and the order is entering delivery.
• Queued / Queued for delivery — your paid order is in the delivery queue and will be sent automatically.
• Processing / Delivery pending — the top-up has been sent to our recharge partner and we are waiting for their confirmation.
• Under review — a team member is checking the order before delivery, for example for security.
• Completed — our partner confirmed delivery to the account ID you entered. We also email you.
• Failed — the order could not be delivered. Paid orders that cannot be delivered are refunded in full.
• Refund pending / Refunded — your refund has been started or completed. Banks usually show it within 5–10 business days.
• Cancelled — the order was cancelled before delivery.

How long does delivery take?

Many orders are delivered within minutes, but times depend on the product, the recharge partner and any checks needed. A delayed order is not a failed order — and we never leave paid orders pending without a resolution.

When to contact us

If your order stays pending or processing for longer than expected, email hi@vumgm.com with:

• your order reference (it starts with VGM),
• the product you bought and the date,
• a short description of the problem.

Never include passwords, one-time codes or your full card number. You can also ask our live-chat assistant — send your order reference and the email you used, and it will check the status for you.

Read more in our FAQ and refund policy.