When Do You Get a Refund? Our Refund Promise in Plain English

Our promise is simple: if your paid order cannot be delivered, we refund your payment in full to the original payment method. Here is how it works in practice.

You get a full refund when

• The order cannot be delivered — for example the product became unavailable or the platform rejected the recharge.
• You were charged twice for one order — we refund the extra payment once we have checked the records.
• You cancel before delivery — if the order has not been delivered and can still be stopped.

You are never forced to accept store credit or a different product instead of a refund you are entitled to, and we never charge a fee for an eligible refund.

When a refund is usually not possible

Digital credits that were successfully delivered to the account ID you entered can be used straight away and usually cannot be reversed. So refunds are generally not available just because you changed your mind or entered the wrong ID after delivery.

Your legal rights still apply: if credits were faulty, wrong or only partly delivered, tell us and we will investigate and put it right.

How to ask for a refund

1. Open your order page and use the support option, or
2. Email hi@vumgm.com with your order reference, the product, the date, the amount paid and what went wrong.

Please don't send card numbers, CVV codes, passwords or one-time codes.

How long it takes

We start eligible refunds promptly. Banks and payment providers usually show them within 5–10 business days, depending on your bank and payment method.

Full details: Refund and cancellation policy.